Coastal Holidays Policies and disclaimers.

1.      Holidaymaker and the Property Owner is subject to these booking conditions.

1.2     A holiday confirmation form will be issued to the Holidaymaker upon receipt by the Agent of a completed holiday booking form or together with a deposit in respect of a 10/15% of the total rental charge. The balance of such rental charge shall be paid to the Property Owner 6 weeks (42 days) prior to the commencement of the holiday (the due date is stated clearly in the holiday confirmation form sent to the holidaymaker). Where the agent has not received the balance by the due date, an overdue reminder letter will be issued to the holidaymaker and a charge of £10 will be added to balance due. If the balance is still not received, the agent reserves the right to cancel the holiday booking and to forfeit the deposit paid by the holidaymaker and the holidaymaker shall have no claim against the agent for compensation or reimbursement whatsoever.

1.3     Booking forms received by the Agent in respect of holidays due to commence within six weeks thereafter must be accompanied by payment of the rental charge for the holiday period.

1.4     The prices stated are cash prices. We incur a charge from credit card companies of 3% of total balance when you pay by credit card.

1.5    A £25 booking fee to cover VAT on deposit and administration is added to the property charge.

2.     Changes by the Holidaymaker
Immediately upon receipt of the holiday confirmation from the Agent, the Holidaymaker should check the details and notify the Agent immediately of any correction as soon as possible. The Agent reserves the right to charge a holiday booking amendment fee in such circumstances.

3.     Cancellation by the Holidaymaker

3.1     The holidaymaker should notify the Agent immediately and in writing of any intention to cancel the holiday booking. A cancellation only takes effect when the Agent has received written confirmation from the holidaymaker.

3.2    If the Agent is unable to re-let the holiday accommodation for the period of the cancelled holiday, all monies paid by the Holidaymaker shall be forfeited to the Agent. If the holiday accommodation is re-let, all monies paid for the re-letting shall be refunded less a handling charge of £35 plus VAT. Please note: Neither the booking fee nor deposit is refundable. The refund will be made after the re-let holiday has taken place.

4.     Cancellation or Changes By The Agent
In the event of the Agent being unable to arrange the holiday accommodation requested by the Holidaymaker, the Agent shall use its best endeavours to arrange alternative accommodation of an equivalent type and standard in a similar location. If this is not acceptable to the Holidaymaker and the Holidaymaker so advises the Agent within seven days of receiving the holiday confirmation form, the Agent shall refund the deposit to the Holidaymaker.

5.     Brochure and Web Site Accuracy
Whilst to the best of the Agent's knowledge, the details relating to any property described in the Agent's brochure and on the Agent’s web site were correct at the time of printing/preparation, the Agent reserves the right to make alterations to the details at any time and will endeavour to inform the Holidaymaker of any such alterations.  The Agent cannot accept responsibility for any changes or closures to area amenities or attractions mentioned in the brochure and on the web site.

6.     Responsibilities of the Holidaymaker
During the period of the holiday, the Holidaymaker undertakes the following:
6.1     That the number of people occupying the property will not exceed the number stated on the booking form. If it does the Property Owner/Caretaker can refuse to allow the holidaymaker to take possession of the property or make the holidaymaker leave the accommodation before the end of the holiday. If this happens the Agent shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against the Agent for compensation or reimbursement whatsoever.
6.2     That the property will be used solely for the purpose of a holiday by the Holidaymaker and his party;
6.3     To show due consideration for other parties. If the Holidaymaker abuses the property or displays dangerous, offensive or rude behaviour to the Property Owner/caretaker or any third parties (e.g. neighbours), the Property Owner/caretaker has the right to ask the holidaymaker to leave the accommodation before the end of the holiday. If this happens the Agent shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against the Agent for compensation or reimbursement whatsoever.
6.4     To allow the Property Owner or his representatives access to the property at any reasonable time during the period of the holiday.
6.5     To keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker's occupancy.
6.6     To report as soon as possible to the Property Owner any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Property Owner with the cost of replacement. The Property Owner reserves the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused;
6.7     To notify all other members of the Holidaymaker's party of these conditions;
6.8     To arrive after 4 p.m. on the day of arrival afternoon and to vacate the property by 10 a.m. on the final day unless prior arrangement has been agreed with the Property Owner.

7.     Pets
7.1     Pets are only allowed at properties that state they are allowed in the brochure. If a Holidaymaker takes a pet to a property that does not allow them, or exceeds the stated number/size of pet, the Property Owner/Caretaker can refuse to allow the Holidaymaker to take possession of the property or make the Holidaymaker leave the accommodation before the end of the holiday. If this happens the Agent shall treat the holiday as being cancelled by the Holidaymaker and the Holidaymaker shall have no claim against the Agent for compensation or reimbursement whatsoever.
7.2     The Holidaymaker is liable for all damage caused by his/her pets. The Holidaymaker should remove all traces (inside and out) the property of pet occupation before final departure. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker's occupancy.
7.3     The Holidaymaker must not allow pets on beds or furniture within the property.
7.4     Pets must not be left alone in the property at any time.
7.5     If the Holidaymaker breaks these conditions, the Owner/caretaker has the right to ask the Holidaymaker to desist. If the Holidaymaker fails to do so the Owner can take the action described in 6.1 above.

8.     Other
8.1     The Agent shall accept no liability to the Holidaymaker for any loss, damage or injury howsoever caused to the Holidaymaker or to the Holidaymaker's personal property.
8.2     If you have any cause to complaint you shall bring this to the attention of the agent to allow them an opportunity to achieve a satisfactory solution. In any event you should formally register your complaint at the time. On your return from holiday you should write to us within 14 days of your return detailing your complaint. We cannot consider any complaints where you have not complied with the above conditions.