Help and Information, everything you’ll need to know about booking one of our holiday cottages
Thank you for visiting our website. We want you to enjoy the very best holiday experience with Coastal Holidays, from the way we deal with your initial booking to when we hope you’ll return to holiday with us time and time again. Below we have compiled a comprehensive list of answers to the most frequently asked questions:-
Are there any additional charges?
Any optional extras will be made clear at time of booking, and will be included in final price. Payments made by Internet banking are free of charge. Fees for card payments are: Debit cards are FREE, 3% for credit cards, and 4% for Paypal payments.
How much deposit do I need to pay?
he standard deposit for your holiday is 25%, plus booking fee, unless you’re booking is subject to a promotion on deposit value
When is my balance due?
All holiday balances are due 6 weeks prior to your arrival date, we will email a reminder to you. If you book your holiday within 6 weeks of your arrival date the total value of the holiday will be due at time of booking.
How can I pay?
We offer a number of online payment methods, such as debit/credit card, internet bank transfer, or Paypal. We also accept payment by debit/credit card over the phone. Cheques, made payable to Coastal Holidays are acceptable and should be posted to Plas Lon Las, Brynsiencyn, Anglesey. LL61 6TQ
What is the Security Deposit for?
On behalf of the homeowner we reserve the right to charge guests the cost of rectifying damage, caused by the accidental, deliberate, negligent or reckless act of the guest to the property or structure. This will be done by Pre-authorising a credit card. A Pre-authorisation is a temporary hold of a specific amount of the available balance on a credit card. The Pre-authorisation is not a charge and no funds will be debited from your account.
Can my holiday start on a day other than the designated changeover day?
It may be possible to book a holiday on a start day other than the designated changeover day out of peak times subject to agreement with the property owner, just give us a call and we will be happy to ask the owner. Please be aware that as prices are based on Saturday changeover, any weeks that cross over price bands would be charged at the higher price. Alternative changeover days will be unlikely in peak times such as school holidays as they would in effect split two different weeks.
What are the standard arrival and departure times in Coastal Holidays’ properties?
Unless stated otherwise on your booking confirmation, the standard earliest arrival time for any of our properties is 4pm with a standard latest departure time of 10am.
How do I collect keys to the property?
When your balance is paid (or the whole cost of the holiday if booking within 6 weeks of arrival) you will receive a confirmation email containing access details to the property. The majority of our properties have key boxes and the key code will be on the confirmation document.
When do I receive any arrival information and directions?
Once your balance is paid you will receive a confirmation email. This will contain the arrival information you may need. Directions to the property as well as the postcode of the property to use for GPS devices will also be included.
Are utilities included in the cost?
All gas, electricity and water costs are included in the booking price, unless specifically advised to the contrary in the property description and booking confirmation.
Do all properties have heating?
All properties include either electric, oil or gas heating (included in the booking price), unless specifically advised to the contrary in the property description and booking confirmation.
Are bed linen and towels included?
All properties have bed linen and bath towels included, unless otherwise stated in the property description.
Do you supply travel cots and/or highchairs?
These accessories will usually be listed against the property as being available on request, free of charge. If this detail is not mentioned please call our booking team who will check with the owner if the facilities are available.
Can I move my booking to another property date?
Coastal Holidays will try to accommodate changes if they are possible, but unfortunately it may result in the guest losing their deposit.
What do I do if I encounter any problems on during my stay?
Contact Coastal Holidays. Details of the out of hours emergency number will be listed on your booking confirmation documentation.
How do I make a complaint?
In the unlikely event that you are not happy with your holiday please contact Coastal Holidays on 01248 430190, or please e-mail us on firstname.lastname@example.org Although we do not own the properties, we will endeavour to resolve any issues you may have with the owner as soon as possible. See our Terms and Conditions for more details.
Are there any additional charges?
Any optional extras will be made clear at time of booking, and will be included in final price. Payments made by Internet banking are free of charge. Fees for card payments are: Debit cards are FREE, 3% for credit cards, and 4% for Paypal payments. t.